Outlook Associate 365 & Outlook Associate 2019

Table of Contents

MOS Outlook Associate MO-400


Outlook Associate 365 & Outlook Associate 2019 MO-400 certification demonstrates the competency to customise the Microsoft Outlook user interface, format message content, create and insert graphic elements, send and respond to emails and meeting requests. The exam covers the ability to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings and assigning meeting action items.

An individual earning the Outlook Associate certification has approximately 150 hours of instruction and hands-on experience with Outlook 2019 and has proven competency at an industry associate-level. They can demonstrate the correct application of the principle features of Outlook 2019 and can complete tasks independently.

Outlook Associate 365 & Outlook Associate 2019

Microsoft Office Associate certification MOS exams use a performance-based format, testing a candidate’s knowledge, skills and abilities using the application.

Microsoft  Office Associate MOS exam task instructions generally do not include the command name. For example, function names are avoided, and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.

The Microsoft Office Associate MOS exam format incorporates multiple projects as in the previous version, while using enhanced tools, functions, and features from the latest version of Outlook.

MOS Outlook Associate MO-400

Outlook Course Materials

Our Microsoft Outlook Associate MOS MO-400 training materials are published by  CCI Learning 

CCI Manuals 

Titles include Word Associate MO-100, Word Expert MO-101, Excel Associate MO-200, Excel Expert MO-201, Access Expert MO-500, PowerPoint MO-300, and Outlook Associate MO-400. 

These manuals can be purchased either from ourselves as part of the official study MOS Outlook / Outlook 2019 kit or you can buy the manual only – you do not need to attend our courses to purchase these fantastic manuals.

Manuals for other Office versions are available – Office 2010, 2013 and 2016

Vouchers for Outlook Associate MO-400 are available and include a thirty day retake option.

To purchase please complete our voucher order form & self-study kit  

Once your order has been received you will receive an order confirmation and invoice.

MOS Outlook Associate MO-400

Vouchers: Our exam vouchers includes a thirty day retake option.

Certification Guide: Spiral bound study manuals are Published by CCI Learning. Manual contents are separated into lessons, at completion of each lesson there is a summary and review questions.

Exam kit MOS Outlook Associate 365 & Outlook Associate 2019 MO-400 includes, exam voucher with a thirty day retake option, Outlook Associate Certification Guide and Gmetrix test prep – read more

Vouchers and Exam Kits rates includes exam test centre fees

Sample Manual
Manual Lesson Answers


MOS Outlook Associate MO-400

MO-400 Outlook Associate 365 & Outlook Associate 2019 Exam Certification

MOS Outlook Associate MO-400

Mouse MOS Test Venue

You will need to sit your exam at an authorised test centre. Mouse Training London is a Microsoft Office MOS test centre and we can schedule your exam seven days a week. We accept exam vouchers either purchased from us or from other suppliers.

Testing available online ( please call for dates ) and at our centres.

To Schedule an Exam 020 7920 9500

MO-400 Outlook Associate 365 & Outlook Associate 2019 Course Outline

Accreditations Available: MOS Outlook Associate Outlook / Outlook 2019

Course Duration: 2/3 days, our three day course includes an option to sit the MOS Outlook Associate exam MO-400

Course Types: Group bookings and 1-2-1 sessions

Course Location: This Microsoft MOS MO-400 Outlook Associate exam training course can be delivered either at our London training venue or at your offices.

  • Change the display of messages, calendar items, contact records and tasks
  • Add accounts
  • Configure automatic replies
  • Specify default fonts for new messages and responses
  • Customise reply message settings
  • Create, assign, and modify signatures
  • Create search folders
  • Search for messages, calendar items, contacts and tasks
  • Print message, calendar, contact and task information
  • Save message attachments
  • Preview message attachments
  • Save messages in alternative formats
  • Add or remove message attachments
  • Designate recipients by using courtesy copy (CC) and blind courtesy copy (BCC)
  • Use @mention to get someone’s attention
  • Forward and reply to messages
  • Flag outgoing messages for follow up
  • Set the importance and sensitivity of outgoing messages
  • Insert hyperlinks
  • Insert images
  • Add signatures to individual messages
  • Sort messages
  • Create folders
  • Move messages between folders
  • Categorise messages
  • Flag received messages
  • Ignore conversations
  • Change the display of messages
  • Set calendar work times
  • Manage multiple calendars
  • Create recurring calendar items
  • Cancel meetings
  • Create calendar items from messages
  • Set calendar item times and time zones
  • Set up meetings by using the scheduling assistant
  • Set availability for calendar items
  • Forward calendar items
  • Configure reminders
  • Invite meeting participants
  • Respond to invitations
  • Update individual or recurring calendar items
  • Import contacts from external sources
  • Edit contact information
  • Share contacts
  • Create and delete contact groups
  • Add contacts to existing contact groups
  • Update contacts in contact groups
  • Delete contact group members
  • Create and manage tasks

MOS Associate & Expert Accreditations

Required Courses for Microsoft Office Specialist Expert – Choose 2

MOS Outlook Associate MO-400
Excel Expert MO-201
MOS Outlook Associate MO-400
Word Expert MO-101
MOS Outlook Associate MO-400
Access Expert MO-500

Required Courses for Microsoft Office Specialist Associate – Choose 3

MOS Outlook Associate MO-400
Outlook Associate MO-400
MOS Outlook Associate MO-400
PowerPoint Associate MO-300
MOS Outlook Associate MO-400
Excel Associate MO-200
MOS Outlook Associate MO-400
Word Associate MO-100
MOS Outlook Associate MO-400
Microsoft Office Specialist Associate
MOS Outlook Associate MO-400
Microsoft Office Specialist Expert
MOS Outlook Associate MO-400
MOS Outlook Associate MO-400
MOS Outlook Associate MO-400